Asia Microfinance Forum 2010 Workshops

Workshop A: Social Performance Management – Microfinance Centre
Workshop B: Client Protection – Smart Campaign
Workshop C: Financing Strategies For MFIs: The Essential Checklist For Successful Investor Relationship Management – Symbiotics
Workshop D: Housing Finance – Interactive Discussion

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Workshop A:  Social Performance Management

Thursday 14th October
1330 – 1630

 

The discussion surrounding the role of the microfinance and its influence on the poor and vulnerable has never been so heated. Cases of extreme commercialisation or unintended adverse impacts on clients is causing investors, donors and the wider international community to ask more and more frequently about both the financial, and increasingly social, performance. Thus, Social Performance Management (SPM) has become a part of the industry wide agenda. However, more effort needs ot be made for this to be better understood and implemented in the Asian industry.  

Join the workshop to learn how SPM can be beneficial for MFIs, as they can innovate, broaden the scope of their services, improve clients and staff loyalty and more. Join to understand how you can apply SPM to your MFI, start managing your social performance, win staff buy-in and commitment, or prepare for social rating, using the Quality Audit Tool (QAT).  

Click here to download the application form

Executive directors, board members, MFI supporters invited to this workshop, will discuss: 

  • How social performance is relevant to their market;
  • What are the benefits and costs of managing social performance?
  • What is the experience of other countries?
  • Industry initiatives – what is their role and how to use them?
  • Diagnosing and improving your social performance: how to start and what can you implement immediately?  

Facilitators

  

Ewa Bankowska
SPM Program Manager
Microfinance Centre

Ewa manages program of Social Performance Management. She holds an MSc in Quantitative Methods and Information Systems from Warsaw School of Economics, and a postgraduate diploma from Warsaw University in psychology of consumers’ behavior.

With market research background, her previous professional experience covered marketing research in banking sector and  market analysis for B2B service global alliance.

In MFC, she has been managing the action research projects on social performance innovation, customer protection and gender mainstreaming into microfinance.

Katarzyna Pawlak
Deputy Director
Microfinance Center

Katarzyna, deputy director of the MFC, is a microfinance specialist assisting MFC members in their innovation efforts through action-research projects and providing capacity building services in the area of social performance management, financial education, product diversification and strategic management. She is a member of steering committees of the Imp-Act Consortium and International Task Force for Social Performance.

She graduated Warsaw School of Economics with MSc in Economics, and CEMBA – the Canadian Executive MBA program.